If you change your mind, don’t sweat it! You may return your purchase to us (subject to Return Eligibility below), no questions asked. Refunds will be issued to the same method of payment as the original payment, and we will arrange for the item to be picked up from you! Simply contact us at orders@fancymobility.com.

If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement by contacting us at orders@fancymobility.com.

Return Eligibility

THE FOLLOWING CONDITIONS ARE NOT ELIGIBLE FOR RETURN:

1. Items without their original packaging
2. Damaged items resulting from misuse, abuse, normal wear & tear
3. Products damaged after receipt of delivery

FancyMobility.com reserves the right to reject any returns if the item does not meet all of the above conditions and if its no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

Return Process

1. All we need from you is to contact us at orders@fancymobility.com and our customer service representative will get back to you within 1 working days with the best available timing for us to pick up the item. Please be reminded that returns with items that do not meet the Return Eligibility conditions will be rejected. 
2. After item is returned to our warehouse, your refund will be processed and you will receive an email notification. Please note that it takes 3 – 5 working days for the refund to appear in your PayPal balance or in your credit card account. However, for some banks, it will only reflect in your next monthly statement.